Please note that some items require a lead time when ordering i.e. Cochinillo (2 days), Cocido Madrileño (2 hours), and Whole Cakes (1 day). Before adding items to your cart, please check the description of the dish if there is a lead time indicated to ensure that there is enough preparation time prior to your preferred delivery date and time.
ADVANCE ORDERS, CUT-OFF TIME AND NOTIFICATIONS
We accept advance orders up to one (1) month prior to your delivery date. Orders placed after 5:00p.m. will be accepted for earliest delivery the following day. Please select your preferred delivery date and time on check-out. You will receive a text confirmation after placing your order. We may call or text you directly, if necessary. You will also be notified via text if your order has been dispatched for delivery.
AREA OF COVERAGE AND FEES
We may receive online orders any time of the day for delivery to Metro Manila
cities and Rizal up to a 30km distance from our restaurant. Delivery fees will be calculated on check-out, before proceeding to payment. Delivery fees may range from P100 to P350 depending on the distance of your location from the restaurant. Please note that distance may affect the quality of the food due to longer delivery time. If your location is not covered by our delivery area, please contact us through our landline or cellphone number in the “Contact Us” page to see if we can accommodate your area.
POSSIBILITY OF DELAYS
The delivery time slot for the next available hour does not take into account the distance of your delivery address. When selecting time slots, please note that peak hours, rainy weather, and holidays may affect delivery time due to volume of orders and heavier road traffic. We appreciate your understanding.
You may also choose to select the “Store Pick-Up” option and arrange to pick-up personally. If you need our staff to deliver your food to your car by the driveway, please indicate “Curbside Pick-Up” along with your vehicle type, color and plate number in the “Special Request” portion. For curbside pick-up, please call us in our landline or cell phone number to inform us when you have arrived. There are no added fees with the Store Pick-Up option, including the curbside pick-up service.
Payment may be made online via credit card/debit card (Paymongo), bank transfer and G-cash (Dragonpay). Philippine banks are covered in the bank transfer (Dragonpay) option. In the unlikely case you are not able to make an online payment, you may choose the “Offline Bank Transfer/Cash on Delivery (COD)” option. In this case, your order is not confirmed until our staff directly contacts you and accepts your order. Please note that COD may entail additional delivery fees due to the double trip for cash handling and may not always be approved for farther locations and huge amounts.
Please double check your cart before proceeding to payment as refunds or exchanges will not be processed. If however you are not happy with your order, please contact us directly through our landline or cellphone number in the “Contact Us” page.
BULK ORDERS AND SPECIAL REQUESTS
For bulk orders and special requests, please contact us directly through our details in the “Contact Us” page. A 50% down payment may be required for bulk orders.